This website and Patient Portal contain links to websites operated by other parties. If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com. Just find your QuickPay Code on your billing statement and you're ready to go. What is the feedback form, and how do I use it? Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. You understand that by accepting the terms and conditions of this Agreement you are agreeing to receive your patient balance statements delivered electronically to your Patient Portal account. The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content. A link to reset your Patient Portal password has been sent to. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. We can share health information with a coroner, medical examiner, or funeral director when an individual dies. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. You have the option at any time to revert back to receiving your patient balance statements as paper statements sent to you via U.S. Mail. Tools and resources that support building apps and the interfaces to support them. Select your provider, office location, and your preferred time of day and days of week. Deliver quality care more easily with support that helps improve your clinical efficiency and financial performance. Get support that reworks claim denials and recovers payments for you. Log In Sign Up If you are new to CHAS Health or don't already have an athenahealth account, sign up today for online access to your health records, labs, test results, and more. Ask us how to do this. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. Freely exchange data and have it curated for direct integration into your workflows. For your safety and security, your session is about to be logged off due to inactivity. If you have any basis for recovering damages from the Practice Entities or its affiliates or vendors, you can only recover direct damages up to $10. You can also view the details of an upcoming appointment by clicking the chevron button to the right of an appointment. By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. Who Can Access the Patient Portal. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. trouble logging in, password assistance, access to family members information etc.) As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan, and all treatments given, including the results of all tests, procedures, and therapies. We can use and share your health information to bill and get payment from health plans or other entities. You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. Any active patient over the age of 13 is eligible to register for and use the Patient Portal. In these cases we never share your information unless you give us written permission: For questions on those practices, please consult your healthcare provider/institution, All other Portal support requests (e.g. We will not use or share your information other than as described here unless you tell us we can in writing. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. You will also see a list of other individuals connected to your account with health records at the listed provider groups. You will be notified if your Patient Portal service is discontinued. You will be notified if your Patient Portal service is discontinued. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. How do I manage my saved credit and debit cards? If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. Drive better RCM outcomes by gamifying your revenue cycle processes. . This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. We can share health information about you with organ procurement organizations. These terms and conditions constitute a binding agreement between you and Phoenix Heart ("we," "us," or "our"). This is because all messages that you send and receive in the Patient Portal are part of your medical record. What if I dont remember my Patient Portal email? You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason. It is your responsibility to monitor these messages. When you receive the security code on your phone, enter it in the space provided and click. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). through the athenaPatient app? The patient portal now exists in Spanish. Initially, athenaPatient will offer a convenient mobile solution for staying engaged with your care team(s) and managing your health. This will bring up a list of accounts and settings. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. We may share data with business associates working on our behalf to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. Select the patient statement you would like to view. These messages may contain information important to your health and medical care. We secure your personal information from unauthorized access, use or disclosure. Once there, you will see an option labeled Linked Portal Accounts. How do I manage my saved credit and debit cards? If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. This is because all messages that you send and receive in the Patient Portal are part of your medical record. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). Click on the back arrow to return to the Patient Portal. Urgent matters should not be dealt with via the Patient Portal. How do I view messages and/or responses from my provider? As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan, and all treatments given, including the results of all tests, procedures, and therapies. The Portal does not respond to web browsers' Do Not Track signals. Please update your browser to continue using our site securely. Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. Navigate to the Profile screen by clicking Profile in the bottom navigation bar. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. By accessing or using Patient Portal, you acknowledge that you have received and read a copy of our Notice of Privacy Practices, which can be found in paper copy at our office locations or through your Patient Portal account under the "Forms" link. Some practices using athenahealth products offer Patient Portal access on the homepage of their website. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. How do I edit how my contact preferences for different types of notifications? Yes. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. Drive higher patient satisfaction with services that support long-term engagement and improve staff productivity and happiness. Patients can message their doctor or provider directly and connect with their healthcare team! You cannot permanently delete sent or archived messages. The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. athenahealth is unable to respond to general support inquiries sent to this email address. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. If you need to speak with the office sooner, please call the office directly. Seamlessly manage populations of any size across multiple EHRs. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. To schedule an appointment using athenaPatient, your provider must have the self-scheduling feature enabled at their practice. . Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). Patient Portal is a communication service offered as a convenience to our patients. You can ask us not to use or share certain health information for treatment, payment, or our operations. Let us know in writing if you change your mind. You can find the feedback form under the Profile screen. Improve your performance with the support of the largest connected network in healthcare. All other Portal support requests (e.g. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. athenahealth reserves the right to make periodic updates and revisions to this Policy. We are allowed or required to share your information in other ways . We secure your personal information from unauthorized access, use or disclosure. Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. We will provide a copy or a summary of your health information, usually within 30 days of your request. Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. Your data should be available again once the systems are updated. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. Contact your provider's office and request a password reset email. Click the desired message in your inbox to read the message. You are using an outdated browser that is not supported on the Patient Portal. I can no longer see appointments, messages, and/or test results for a provider that I could previously see in the app. Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. When you see this error, a problem has occurred with the app loading your data. It is your responsibility to monitor these messages. powered by. These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. Change your password immediately by completing one of the following options: Please contact your provider's office to register or to verify your information. We reserve the right in the future to charge a fee for the use of Patient Portal. The Portal is not intended for use by anyone outside of the United States. In order to use the Portal, you must have an account with a healthcare provider who uses athenahealth's software (Services). We have to meet many conditions in the law before we can share your information for these purposes. Note: This page should only be . Select an available appointment from the calendar. From media mentions to relevant data-driven insights, this is the home of athenahealth in the news. You understand that by accepting the terms and conditions of this Agreement you are agreeing to receive your patient balance statements delivered electronically to your Patient Portal account. You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. If you tell us we can, you may change your mind at any time. If you are a caregiver registering for the Portal, we may also ask for your first and last name, identification of the nature of your relationship with the patient and information related to your access to the Portal. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. A link to reset your Patient Portal password has been sent to. Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. Innovating healthcare. By using Patient Portal, you understand that not all of your medical record with us will be accessible through your Patient Portal account. As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. You cannot recover any other damages, including consequential, lost profits, special, indirect, incidental, or punitive damages. This can occur when the data systems are undergoing maintenance. Explore our global offices or find the one closest to you. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. We can use your health information and share it with other professionals who are treating you. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). You cannot permanently delete sent or archived messages. If you tell us we can, you may change your mind at any time. Save time and boost clinical efficiency with our fully integrated, hands-free products. athenahealth is your provider's trusted billing partner for secure online payment. Here are answers to some frequently asked questions to help you get started. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. . Below you will find answers to commonly asked questions concerning the website. The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. Indicate your contact preferences for different types of notifications. We expect to make athenaPatient available to more athenahealth customers and their patients in the coming months. You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or. The Practice Entities have no control over the security or privacy practices of these external websites. Here you will see an option under Our Resources titled Feedback. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. Navigate to the Account screen by clicking Account in the bottom navigation bar. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. Click the desired form. It is at your practice's discretion to allow online appointment scheduling. By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. Please check periodically for updates. Please confirm you are using the email and password for your Patient Portal account and are connected to the internet. If you selected a security question when you set up your security option, the following page will appear: 1. Please click OK to continue your session. You will need to wait until it is closer to the time of your appointment to check in. If you do not have a Patient Portal account set up, or are unsure, contact your providers office and they can help you get access. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. We may charge a reasonable, cost-based fee. To do this, you must create a password for your account by clicking the. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. Where can I fill out medical forms before my appointment?
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