I continue to struggle with GOTRAX's customer support team. 0000009925 00000 n Gotrax XR Elite Electric Scooter, 18.6 Miles Long-range Battery, Powerful 300W Motor Up to 15.5 MPH, 8.5" Pneumatic Tires, UL Certified Adults Electric Commuter Scooter 1,360 $52999$629.99 Join Prime to buy this item at $445.19 FREE delivery Thu, Feb 16 Small Business More Buying Choices $369.11 (4 used & new offers) You can now turn your hoverboard back on.*. Include an image for extra impact. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. Check the fuse or circuit breaker. will respond to the email but the response itself is not helpful). Even if you've just ridden it, the battery may not be sufficiently charged. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Took 8 business days to fix (total of 11 calendar days). If you cant find any blown fuses, its possible that your charger is malfunctioning or your scooter is defective. We appreciate you customer service and willingness to do the right thing! Back fender completely broken off, bottom screw plate snapped. Kid really loved the speedometer and the cruise control feature! Im wondering about the race to the bottom, where companies start cutting corners on the low end to stay competitive. Has expected us to be scooter technicians to diagnose the problems. If your charger does not turn green when you plug it in, your problem may lie in your charger. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. You can get it started again if you press the button so it's probably not a power issue. Back wheel cover scraping tire. Either way this scooter is unridable now.. luckily it was just supplementing me instead of using a bicycle. E10, E11, E12 - Contact GOTRAX Customer Support. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. This is telling you the charger is working. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. Fix stuck GOTRAX GXL V2. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. If the battery is fully charged, then the issue is likely with the motherboard or wiring. When you plug your charger into the wall, the indicator light will turn green. Problem not solved. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. This is an internal issue and the bike should be sent back for repair. Entice customers to sign up for your mailing list with discounts or exclusive offers. 0000002170 00000 n Test The Battery Pack On A Scooter That Runs. I was super encouraged as the handle bar looks a little different from the original version I received, better. When you connect the charger to the hoverboard it will turn red to let you know it is charging. If damaged do not proceed. The difference is, these are much more fun! Reply, Is it possible to order the Tiller on its own for a gotrax GXL2..my broke in half and I need a replacement. Looks like spring issue. Store the screws and hook in a safe location for later use. Listen or look back to see if the rear wheel is slowly spinning. We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. Find helpful customer reviews and review ratings for Gotrax Vibe Electric Kick Scooter, 6.5" Foldable Commuting Scooter for Kids 8-15, 12 MPH & 7 Miles Range E Kick Scooters for Kids, Teens, Boys and . Has refused refunds. Further, the locking pin is completely . Most electric scooters with old or worn out battery packs will operate with a very small amount of power when the battery charger is plugged into both the scooter and the wall at the same time. GoTrax V2 Not Working. GoTrax G2 Scooter E3 Error Troubleshooting - Part 1 Thrifty Tool Shed 31K views 1 year ago Trying to Fix - GoTrax GXL Scooter - Randomly Stops Working Fix It 4.7K views 4 months ago Why. The BBB's grade of "F" still . Scooters, tricycles, and other battery-powered vehicles are a great way to exercise and enjoy outdoor fun on a budget. As you can see here I was able to do it with my fingers. 0000002509 00000 n You will see the LED lights start to flash. Here are some of the problems we have experienced separated into what we believe are minor and major issues: If you are having issues, please reply here and/or message me. I requested a refund. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. For further repair and troubleshooting help please visit our repair help area. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. I also have a V1 and no issues. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. Troubleshoot common issues with your gotrax hoverboard with our handy guide. It's a 36V 6 Ah battery that offers higher performance. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. Shop safe on GOTRAX Official website. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. Choose from Same Day Delivery, Drive Up or Order Pickup. If your charger does not turn green when you plug it in, your problem may lie in your charger. :~f 12`L,@" Using the 4mm Allen wrench, remove the two screws and locking hook that are used to secure console to the tiller. With the rise of electric scooters, it is important to know how to read a wiring diagram for your GoTrax scooter. Battery Pack Ride Time Estimation Calculator, Basic Electric Scooter & Bike Wiring Schematic. In my case, when I got a new Gotrax scooter, it did work fine in the beginning. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). . Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. E07 - Replace Motor or Motor Wheel Assembly. {k-m3gKjx Roller Blades/Bikes. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. If the scooter is off but still takes off, this means that the control box is damaged. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. My GoTrax (about 5 months old) started acting weird today. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. When you plug your charger into the wall, the indicator light will turn green. Problem is from inside the tire assembly. The first action we recommend is to turn the scooter on, activate the throttle, and push the scooter to normal walking speed. This may be caused by several factors, but luckily there are solutions to all of them. Therealjondotcom 3 yr. ago. You can recalibrate your Gotrax hoverboard by following the instructions above. The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. I've emailed support but I'm waiting. Here is a link to find the manual for your Gotrax hoverboard. bay_blade2000 3 yr. ago That's not what I am saying at all. Pressing on button does not illuminate the display nor does the throttle have power. If you have done these things, but are still having trouble, please contact customer service. Press Power Button once again to power on . A fully charged battery will have between 36 and 42 volts. Jan 7, 2020 Fortunately, if you have a few tools and spare parts lying around your garage, you can put together your own scooter with ease saving money as well as adding some fun to family time. Take care of your ride so it can take care of you. Hold down the power button for 10 seconds. If your Gotrax hoverboard will not turn back on you are experiencing an issue. Shop GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 Max Speed Black at Best Buy. *You may need to perform a recalibration up to three times to fix your issue. Even if just pressing for a second - Kind of scary actually. These codes will pop up over your console's display when there are issues within your electric scooter. When the battery is fully charged it will change from red to green. If it's not been used for a while, it might need charging. I am on the hook to pay for shipping to send back their poorly made products. This is telling you the charger is working. Take off the console and pull out the battery, checking all the connections. rider weight: 154 Lbs. GXL V2:Learn more about troubleshooting the GXL V2 [Here], Apex: Learn more about troubleshooting the Apex [Here], G2:Learn more about troubleshooting the G2 [Here], XR Elite: Learn more about troubleshooting the XR Elite [Here], XR Ultra:Learn more about troubleshooting the XR Ultra [Here], G4: Learn more about troubleshooting the G4 [Here], All Scooters: How to Change your Electric Scooters Brakes [Here], Hoverboard(s): Learn more about troubleshooting your hoverboard [Here], How to Ride your Hoverboard Walkthrough [Here], Shift S1:Learn more about troubleshooting your Shift S1 [Here], EBE1:Learn more about troubleshooting your EBE1 [Here], EBE2:Learn more about troubleshooting your EBE2 [Here], EBE4:Learn more about troubleshooting your EBE4 [Here]. Amazon and the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. Here is a link to find the manual for your Gotrax hoverboard. But, as soon as it worked for quite some time, it started showing various problems. Read reviews and buy GoTrax Apex PRO Commuting Electric Scooter - Black at Target. The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. First things first, check the following points: the plug in your mains power socket; the power cable that connects to the scooter; and the charging port on the scooter itself. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. In all cases the company has been slow to respond. Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached. trailer <]/Prev 856594>> startxref 0 %%EOF 129 0 obj <>stream Also if there is a critical mass here, we may be able to have the company fix their problems. This is a few specific actions that act as a reset for your board and can fix many common issues. When the scooter is powered on, press the power button 3 times to switch the speed unit display. Turns on but shows zeros no matter what. If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. Is a fire hazard. After recharging test the Voltage of the battery pack to make sure it is at the proper Voltage. Of course, you could also have an issue with your battery. EDITED TO ADD ON 3/24: GoTrax has reached out to me with a solution. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. To determine whether either of these is true, unplug all of your devices from power and try charging them again. Make sure the thread part of the console aligns with the drilled holes for the locking hook and gently press down to ensure the console is secure on the battery. k 3TXK c"b0] 3:P $% Only tools required are the 4mm Allen wrench and a set of pliers. I will come back and edit the post if I experience anything that you've listed. On that same hill last week I got about 16 top speed. E02 - Adjust your brake calipers so that they operate effectively. New comments cannot be posted and votes cannot be cast. Contact an authorized service center for more information about replacements. You can now turn your hoverboard back on.*. Make sure that these are not punctured if they are air-filled. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Edit : Ver: 1 purchased early June 2019 Not sure why all the downvotes. 51 4.7 out of 5 Stars. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. Will this problem come back? Learn more about your GOTRAX from full overviews and specs to troubleshooting. If there is, youll need to buy another one and replace it. Recommended rider age . If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack. GOTRAX - F5 Electric Bike . Troubleshoot common issues with your gotrax hoverboard with our handy guide. How do you check the odometer on the GXL V2? So frustrating. Include an image for extra impact. Do you think most of the lower-priced scooters are having these problems? Short circuit charger and handlebar: Resolved by warranty.. New handlebar and charger sent in 1 week.. 2. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. I had my second issue within 17 business days of receiving the scooter. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. Front wheel cover scraping wheel - easy fix but annoying. A fully charged battery will have between 36 and 42 volts. Looking For The Best Lock For An Electric Scooter? It is not managed by iFixit staff. 110 20 Doesn't matter if the battery is charged or not. Always be sure to consult the . 0000001330 00000 n Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Mine out of the box has this metal grinding sound coming from the back. Install the locking hook and the two screws into the head unit. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Took 8 business days to fix (total of 11 calendar days). Learn more about your GOTRAX from full overviews and specs to troubleshooting. . Gotrax recommends 3-4 hours for charging time. We'd simply like our problems fixed but also do not want others to experience the frustration and inconvenience this has caused us. In the next video we will show the complete repair, reassembly and testing. Reply, Took mine to the local bike shop. Tip: Try to lift as straight as possible out of the tiller. As an Amazon Associate I earn from qualifying purchases. We'll go through each electric scooter and the error codes that occur. Hold down the power button for 10 seconds. Bolts provided are rusted - poor quality control. But when I press the throttle, nothing happens. Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. I try and ride economical to maximize range and durability. Learn more about your GOTRAX from full overviews and specs to troubleshooting. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. In this video we take a look inside a GoTrax G2 Scooter. 0000006275 00000 n Cruise control automatically goes on every time when riding. Brand new battery not holding charge. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. 0000002873 00000 n Problem 1: Electric scooter losing Power The first thing you should do is check the battery. Easy fix but annoying. Also, make sure to run through a full charge and discharge cycle of your battery before riding again, just to ensure everything is in proper working order. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. Create an account to follow your favorite communities and start taking part in conversations. Electric scooters are the folding, stand-up variety - a grown-up version of the kick scooters you may have used as a kid. You may need a replacement battery if your current one is faulty or has sustained physical damage. Contact: kevin@ocproscooters.com or text: 714-420-1311. Yes, you read that right. 0000008779 00000 n No. I purchased a Gotrax GXL V2 and recommended it to 3 others who have also purchased it as well. Of course, with any new or growing technology there are often hiccups along the way. Make sure the petals are level with each other and on a flat surface. Some scooters need to be pushed to walking speed before they will turn on - this is a safety feature to prevent them from being accidentally started by leaning on the throttle when not riding the scooter. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. Returned the v2 and are now trying a m360 instead /crosses fingers. The motor does make some noise when first accelerating but goes away. Gotrax is known for adapting its electric vehicles to the needs of consumers. I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. Turn the key or power switch on and engage the throttle all of the way. GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) Codes often have simple solutions and we are here to assist. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. The first was purchased 40 days ago, the next 2 were purchased together around 30 days ago, the last was purchased 20 days ago so they do not appear to be batch quality issues. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Fuses are usually located on the outside of the scooter, or under the footplate in the wiring harness near the battery pack. Electric Scooters Check the lights, the brakes, and all the features, and make sure they are all working properly. Odometer not working. All electric scooter have a fuse or a circuit breaker. Visit our Battery Pack Load Testing Guide. If you can not grip the top with your fingers use a pair of pliers to assist you. error: This problem could be caused by many different things. If that doesn't work, email support. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. Look down the tiller and ensure the pins are grouped together tightly and free of arching or debris. 0000003099 00000 n If the unit has a brake cable running to the hand brake, you will need to disconnect the line before proceeding. Turn the key or power switch on and engage the throttle all of the way. Of course, you could also have an issue with your battery. Not much help really. It sounds like a bad battery but checking the connections is the first step. This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. I requested a refund. Codes often have simple solutions and we are here to assist. If still showing error code, contact Customer Support for assistance. Listen or look back to see if the rear wheel is slowly spinning. The speed of the GKS kids scooter is locked at a safe but fun 10mph. If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. If the wheel spins only when the battery charger is plugged into the scooter then the . I err on the conservative side, and would rather "under charge". GOTRAX. I have given up on this company doing the right thing. First, plug in your charger and make sure that it works before continuing. Aug 15, 2020 Weight: 17 pounds. 3. 30-day money back and manufacturing warranty.Please don't hesitate to contact us if you have any problems. (If you see an issue, please stop and consult a technician before proceeding.). If you find yourself in this situation, follow these steps and your Gotrax will charge up just like new! Entice customers to sign up for your mailing list with discounts or exclusive offers. The console on the scooter displays speed in MPH, battery life, and headlight. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. Thank you GoTRAX for fixing my 7 year olds birthday gift! Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. Can you please tell us how we can improve this article? If the scooter works after disconnecting the brake switch then the brake switch is defective. Then plug your charger cable into both ends and leave it overnight. Step 6 Install the battery pack. Once you ensure the position is correct, gently slide the pack into the tiller. GoTrax GKS: Specs. Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. Please Note, some electric scooters share error codes. It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. But some parents may balk at spending more than $100 on an electric scooter. This is the best method to factory reset GOTRAX GXL V2. Necesito saber si es posible cargar varias bateras , creo que la mia de nueva viene como a media vida pues alcanza como para solamente 5 km o Max 7 km , por lo tanto quiero un consejo gracias, ggandres8 - hb```b``b`B uHGC@Z&yn)~v@P U I=@:Yg'j][ 3JSK>X~3S$)-BKD'y&Mj<>#2&w+[2DS/4dN P]-zWi^3wXBK Repair frozen GOTRAX GXL V2. We'll go through each electric scooter and the error codes that occur. It is possible to check the voltage of your battery using a voltmeter. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. If your Gotrax hoverboard will not turn back on you are experiencing an issue. Since battery indicator has 4 bars, easy to do the math. GOTRAX - F5 Electric Bike. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. Now i have error code 30! 0000005863 00000 n When it comes to hoverboards, the magic fix-all is called recalibration. Watch out world! Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. These are as follows. An awesome member of our community made this guide. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Set the battery to the side for disposal. I've had mine for almost two weeks now, and have not experienced these issues. If only one device doesnt charge when plugged into a wall outlet, it could be an issue with that specific device or with its battery. When pushing the red button and holding for a few seconds (to power on) it actually adds resistance to the front tire. They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. If the battery is fully charged, then the issue is likely with the motherboard or wiring. 110 0 obj <> endobj xref So far I've got about 60 miles on it. If all of them work normally, then you need a new charger. Finally, take off any dust caps and make sure that both ends of your wire are clean before reassembling everything back together. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Mobility Scooter Battery Losing Power Uphill Fixed, How To Fix Hoverboard Battery Not Charging, Mobility Scooter Beeping And Not Moving-An Ultimate Guide, Function of the Bold Button on Cuisinart Coffee Maker-Know Everything, Can You Plug A Coffee Maker Into A Power Strip-Answered, What Happens If You Put Milk In A Coffee Maker-Truth Revealed, New AC Compressor not Turning ON- Super Quick Fixes, Should AC Drip Water Outside? In addition, I now have the old lithium ion battery I need to figure out how to dispose. Usually I have to play around with the throttle such as push down very gently and slowly to fix the problem. Remove the footplate to access the batteries and wiring harness and visually inspect every connector to make sure it is attached. 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